You spend so much time getting a new customer to purchase your products or services, why not try to keep them once and or all?
It will save you a lot of time and money over time by keeping your amazing customers now.
Here are 7 ways to retain your amazing customers today!
You may not have to meet with your customer weekly but interact either by phone, email or social media. Get to know your customers preferred method of contact.
Reach out to offer advice, go over details or at the very least to check in.
Next, learn how often they liked to be reached. Some people love weekly chats, others prefer monthly as they are very busy running their own businesses as well.
Following up with your customers is crucial to keeping them loyal to you over the years. Don’t let more than 30 days go by without any communication.
The best way to retain your amazing customers today is to help them solve their problems. It’s not about you or your problems! It is all about them and their problems. What can you do for them?
Therefore, learn what keeps them up at night. What is it that they cannot do alone or without you? Then go ahead and help them. Show them what you can do for them."The best way to retain your amazing customers today is to help them solve their problems." #customerservice Click To Tweet
Most businesses owners today and regular people are really short on time. People seem to be so busy today than ever before, that they don’t have time to chit-chat for hours.
Take cues from their body language. Know when to leave! Or, know when to stay and chat.
If you promise a product or service by a certain time, be sure to deliver that promise or overdeliver to them if you can.
Most people are leary of salespeople. But if you do what you say you will do, prospects will come to like and respect you. Never give an expectation that you cannot fulfill. That is the quickest way to lose an amazing customer!
If I tell someone I will be there at 2 pm, I most certainly will show up by 2 pm or call them if I’m stuck in traffic. It’s about being respectful of others time and space."But if you do what you say you will do, prospects will come to like and respect you." #customerservice Click To Tweet
Most people like to do business with other people. People that they get to know and feel comfortable with.
Get to know a little about your clients. Do they have children? What is their favorite leisure activities? Maybe you can offer them special tickets, etc in time.
Don’t try to over compensate in the beginning. They will feel like you are selling to them!"Most people like to do business with other people. People that they get to know and feel comfortable with." #biztips Click To Tweet
There is nothing wrong with saying you are sorry if you make a mistake. Many people will appreciate your honesty alone over an apology. If you can make it up to them with something better, by all means do it! Learn to let go of your ego to retail your customers.
Customers love when they get more in return for an error. Think about it from their standpoint and view. Put yourself in their shoes.
If the relationship must end do not burn your bridges over a disagreement. You never know who they know or who may take over their business one day. Never say never!
What are you doing to retain your amazing customers once and for all? Let’s discuss in the comments below.
If you’re reading this, chances are you did all your research and homework that was suggested in Part 1. You have determined that your business can make a profit. Next, you evaluated your market. Then, you have identified your competition. Wow! And you are STILL HERE.. GREAT!
Then, Let’s move onto Part 2.
This will be the gravest and foremost question you need answered before taking that first step into the business world. What type of structure will meet your needs?
Let’s ponder and analyze the most popular types of businesses. These top entities are merely open-ended suggestions to consider. And, by no means, the only options available to you.
This information is presented here for your general knowledge of the various ways you can structure your business. Therefore, this information addresses the financial and legal portion of your business.
The savvy entrepreneur will follow up by seeking a professional accountant and legal counsel. A counsel’s expertise which parallels with their chosen structure.This information is presented here for your general knowledge of the various ways you can structure your business. They address the financial and legal portion of your business. #biztips Click To Tweet
A business owned by a single person. There is no legal or financial difference between the business and the owner.
A business owned by two or more people who share responsibilities. General partner(s) run the business. They contribute money to raise capital to launch the business. All partners are decision makers.
Some partners may contribute different percentages into the partnership. And then, some partners may serve in different capacities.
A fully independent business with shareholders who elect a board of directors to oversee the day-to-day operation of the entity.
An LLC is structured in such a way as to protect your personal assets. (Generally speaking) the officers are not libel for the debts of the corporation.
Consider this a hybrid entity. It is a mixture of a sole proprietorship or a partnership AND a corporation. It is designed to make it easier to start small businesses. (Note: a limited partnership would be commonly referred to as an LLP, in lieu of an LLC).
Additionally, an LLC has exclusive rights to own company assets, to sue or to be sued. The taxation formula is like a corporation. But its members have a single taxation process like a partnership.
Therefore, it has no stocks. The owners are members and NOT stockholders. Members work under an “operating agreement” requiring members to meet at least once or twice a year.
These are merely the 4 basic examples of the most popular types of biz structures. Within these basic forms of businesses are numerous “spinoff” entities.
Consulting an accountant and/or attorney can provide additional details and advice. They can guide you on others that are more pertinent to your type of biz. Also check tips to help you deal successful with the IRS. After all, if you want profits you must know how much you will owe in taxes.
Consider this information as a simple guideline to help lead you in the right direction. Keep in mind that the entity you select today may not be finite.
You can begin your company as one type of structure. Then, once established, you can transfer it into another structure. As your venture changes and grows things change. However, you must start somewhere.Consider this information as a simple guideline to help lead you in the right direction. Keep in mind that the business entity you select today may not be finite. #biztips Click To Tweet
It is now time to begin making important strategic decisions. Hence, ponder these three questions carefully. Jot down the answers. Read them back to yourself.
Finally, does it make sense? Seeing it on paper, steering back at you, will help put things into perspective. It will make it easier when making your company structure selection.
Now, It’s time to spread your wings and fly.