Learn about customer service for your small biz and how it can help you grow and profit with better customer service.
Finding new customers is hard work. Keeping them coming back is where real growth happens for small businesses. Repeat customers don’t just buy more, they often spend more, refer friends, and trust your brand. But how do you keep your business top-of-mind without being annoying? The answer is simple: follow-up emails that encourage repeat business. […]
Building Repeat Business and Upsells with Follow-Up Emails Read More »
Your customers are the backbone of your company and are the reason you stay in business. You can’t ignore them and fail to address concerns and expect great results. But are customers always right? You should also shy away from making assumptions about what your customers are thinking. Learn what your customers really want from
Are Customers Always Right & 4 Things They Want From You Read More »
Your field service technicians are vital in connecting your brand with your customers. They provide customer support and emergency help, while also being the face of your business when interacting with past, returning, and prospective clients. At the same time, field service agents and technicians face unique challenges, such as taking on the responsibility for
Field Service Technicians – 6 Ways To Quickly Empower Them Read More »
If you run a business for any length of time, you will eventually encounter a PR disaster. Something will go wrong, and all of a sudden, it can feel like you’re back to square one. So, what can you do to contain these disasters? That’s the subject of this post. We look at some dos
How To Contain A PR Disaster: Some Dos And Don’ts Read More »
There are 4 reasons why you need a cyber security checklist for small businesses in 2025 and beyond. Looking through the list of last year’s cyber attacks, you will see an array of famous enterprises that turn over millions (and sometimes billions) each year. As a small business, you might think this proves hackers are
Cyber Security Checklist For Small Business – 4 Whys To Make One Read More »
Language can be both an asset and an obstacle in business. With small businesses becoming more globalized, understanding cultures, contexts, and nuance is important to navigate a chaotic mixture of tongues. This blog will look at effective strategies for bridging language barriers within businesses so communication runs as seamlessly as a freshly brewed cup of
Bridging Language Barriers in Your Small Business for 2025 Read More »
Barstool Sports Twitter has become a playground for innovative marketing strategies. Are you wondering what your small biz can pick up from this social media giant? Let’s break it down for you. In the noisy world of Twitter, Barstool Sports founder Dave Portnoy has successfully carved out its unique, engaging voice that resonates with its
Master X Engagement Like Barstool Sports Twitter[Case Study] Read More »
Learn the best customer retention strategies as you spend so much time getting new customers to purchase your products or services. Why not try to keep the ones you have? Customer Retention strategies are the key to growing your business. Retaining customers will save you a lot of time and money over time by keeping your
7 Best Ways To Increase Customer Retention For Lifetime Value Read More »
