Customer Service

Learn about customer service for your small biz and how it can help you grow and profit with better customer service.

bad public relations

4 Ways To Handle Bad Public Relations In Your Small Business

Honestly, the business world is just flat-out unpredictable at times. Generally speaking, facing negative publicity is almost inevitable. It’s also one of the big challenges out there. Whether it’s a customer complaint gone viral or an unforeseen crisis, bad Public relations can be a daunting challenge. Consumers want to support businesses they actually trust, and […]

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customer needs

How To Understand Customer Needs And Expectations – 4 Ways

Customers are at the center of any business. In fact, businesses are built for customers, and without them, businesses may never grow. Little wonder you always hear phrases like “the customer is always right.” Customers can make or break a business. Your ability to attract customers and keep them happy rests on your understanding of

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retaining customers

7 Best Ways To Increase Customer Retention For Lifetime Value

Learn the best customer retention strategies as you spend so much time getting new customers to purchase your products or services. Why not try to keep the ones you have? Customer Retention strategies are the key to growing your business.  Retaining customers will save you a lot of time and money over time by keeping your

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are customers always right

Are Customers Always Right & 4 Things They Want From You

Your customers are the backbone of your company and are the reason you stay in business. You can’t ignore them and fail to address concerns and expect great results. But are customers always right? You should also shy away from making assumptions about what your customers are thinking. Learn what your customers really want from

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field service technicans

Field Service Technicians – 6 Ways To Quickly Empower Them

Your field service technicians play a vital role in connecting your brand with your customers. They provide customer support and emergency help, while also being the face of your business when interacting with past, returning, and prospective clients.  At the same time, field service agents and technicians face unique challenges, such as taking on the

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cyber security checklist

Cyber Security Checklist For Small Business – 4 Whys To Make One

There are 4 reasons why you need a cyber security checklist for small business in 2023. Looking through the list of 2023 cyber attacks, you will see an array of famous enterprises that turn over millions (and sometimes billions) each year. As a small business, you might think this proves hackers are not interested in

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