customer service

enhance customer experience

3 Ways to Enhance the Customer Experience in Your Small Biz

As a small business owner, you know that a satisfied customer base is a key to success. You strive to ensure every customer experience is positive, but how can you go above and beyond to ensure a truly excellent experience? Here are five ways to enhance the customer experience in your small business and give …

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consumer convenience

Can You Put A Price On Consumer Convenience Today?

It’s easy to deride subscription payment norms in the modern day because it does feel as though most companies are starting to put out their own premium service for extra features or members’ access. We need only look to the failed initiative of CNN’s subscription service, which vastly overrated the interest people would have in …

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