Finding new customers is hard work. Keeping them coming back is where real growth happens for small businesses. Repeat customers don’t just buy more, they often spend more, refer friends, and trust your brand. But how do you keep your business top-of-mind without being annoying? The answer is simple: follow-up emails that encourage repeat business. […]
Building Repeat Business and Upsells with Follow-Up Emails Read More »
Improving customer experience for your business may not always be easy. As a business owner, you must take the necessary steps to ensure your clients and customers receive a positive experience on how to improve customer experience. You can use various approaches on how to improve customer experience to achieve and implement the best outcomes
4 Ways How To Improve Customer Experience Dramatically Read More »
If you run a business for any length of time, you will eventually encounter a PR disaster. Something will go wrong, and all of a sudden, it can feel like you’re back to square one. So, what can you do to contain these disasters? That’s the subject of this post. We look at some dos
How To Contain A PR Disaster: Some Dos And Don’ts Read More »
Is improving customer engagement a goal of your small business? Customers are only helpful when they engage with your small business. There are many ways they could do that. Simply having your products proudly on their shelf could count because this might lead to a recommendation when a friend asks about them. But of course,
Improving Customer Engagement? 3 Quick Steps to Get It Right Read More »
