Learn about customer service for your small biz and how it can help you grow and profit with better customer service.
If you’re a service provider, you know the feeling; you did the work, sent the invoice, and then your cash flow sits in limbo. It’s stressful, creating financial challenges that can make you second-guess taking on bigger projects. That’s why you need to learn how to avoid late payments from clients. Recent data shows suppliers […]
How to Avoid Late Payments From Clients (Without Ruining the Relationship) Read More »
Ever feel like you spend more time calming client anxiety than doing the work you’re paid to do, solopreneur? That’s not a “you” problem. It’s usually a fit problem. A client fit filter is a simple system that helps you spot mismatches early, right after your lead generation brings in inquiries, before you’re knee-deep in
How to Create a “Client Fit” Filter, So You Get Better Customers and Fewer Headaches Read More »
If asking customers for reviews makes your stomach flip, you’re not alone. Most small business owners worry they’ll sound needy, pushy, or like they’re begging for praise. The truth is simpler: Google reviews help people trust you before they ever call, click, or walk in. They raise your close rate, and they can help you
How to Ask for Reviews Without Feeling Awkward (Scripts for Text, Email, and In-Person) Read More »
Your ability to attract customers and keep them happy rests on your understanding of customer needs and the solutions that meet them. Customers are at the center of any business. In fact, businesses are built for customers, and without them, businesses may never grow. Little wonder you always hear phrases like “the customer is always right.”
How To Understand Customer Needs And Expectations – 4 Ways Read More »
Sending follow up emails or making calls to your clients matters for any small business. Taking time to reach out shows that you care about their experience and value their business. When you respond to clients quickly and keep in touch, you prove that their needs come first. Regular follow up builds trust and keeps
Follow up Emails: 4 Reasons Small Biz Can’t Afford To Ignore Read More »
In an era defined by digital acceleration and rapidly evolving work environments, organizations worldwide are seeking competitive advantages that optimize efficiency and resource allocation. Among the most influential advancements is the surge in the use of virtual assistants (VAs). Powered by AI, these adaptable professionals support a wide range of daily operations, helping businesses of
Finding new customers is hard work. Keeping them coming back is where real growth happens for small businesses. Repeat customers don’t just buy more, they often spend more, refer friends, and trust your brand. But how do you keep your business top-of-mind without being annoying? The answer is simple: follow-up emails that encourage repeat business.
Building Repeat Business and Upsells with Follow-Up Emails Read More »
Your customers are the backbone of your company and are the reason you stay in business. You can’t ignore them and fail to address concerns and expect great results. But are customers always right? You should also shy away from making assumptions about what your customers are thinking. Learn what your customers really want from
Are Customers Always Right & 4 Things They Want From You Read More »
