Quality control systems are a set of policies, procedures, and activities that help reduce the number of defects in the products or services that your business produces.
The benefits of quality control systems for your small business include increased customer satisfaction, improved productivity, and reduced costs.
Your Quality Control Systems
In this blog post, we’ll be talking about how your quality control systems can help you find where in the company to improve products and services.
We will also provide some tips on introducing one into a business so that these benefits are reaped!
Identify Key Criteria of a Product or Service
The key to successful quality control is understanding what needs to be checked and verified. It is vital to determine which features of a product or service are critical and which are non-essential.
To do this, you should consult with your most experienced team members. They will likely have been working on the product for longer than other employees. The newer team member may not understand how it functions so well!
Additionally, it could make sense to speak to your manufacturer and clients to find out what they consider the most important features of your product or service.
A quality control system should then document and record these key criteria. Now, all employees understand which components to check for defects.
Measure The Right Metrics
The next step is identifying a process. Therefore, each criterion meets:
- before, and
- after production and delivery.
This would include everything from checking the dimensions of a product against its specifications sheet.
The more detailed you make this list ahead of time, the easier it will be. Then, when it comes time to carry out checks on actual products you will be ready.
This checklist helps everyone to know what they need to do. Having specific time frames in a place like these also allows you to see which areas need more attention and where staff members are falling short.
If some team members consistently arrive after their scheduled check times or leave before ticking off completed tasks on their checklist, it may be worth finding out why they cannot get everything done during work hours!
When implementing quality control systems into an existing business process with multiple employees who have different roles within that process, it’s essential to keep everyone accountable by providing them with objective metrics.
Act-On Any Defects Found in Quality Control Systems
Once defects are identified, it is equally important to take prompt and effective action. Now you can fix the defect.
Or, have a corrective action plan that is agreed upon by all team members.
It’s also crucial for businesses to track the number of defects per product/service over time. Then you can investigate any patterns that may emerge.
Doing so can help you identify potential areas of improvement within your quality control system and prevent future problems from arising.
Develop Your Key Team Members
One of the most critical aspects of quality control systems is training your key team members to carry out checks accurately and effectively.
All employees must identify any defects or issues before they cause problems for customers. Otherwise, you risk losing their business!
You can develop your product managers in a certified product manager training program to ensure that you lead your quality control system with the needed skills.
An Example for You
It’s important to monitor the effectiveness of a social media management tool for my business. I use this process with my company and it has helped us identify what needs improvement.
This is done before renewing our contract next year so that we can continue growing at an effective rate!
First, two freelancers monitor each process done through the product during its duration. These processes include:
- scheduling content
- importing images
- adding videos
- generating reports
Second, we see if each of these is working as expected. Oftentimes I find a photo not showing up on Facebook when a post is uploaded with this tool. That is a quality control issue of the tool. Next, we ask the company if they have a solution. Oftentimes, they do!
Last, we check the reporting tool for accuracy against other measures on each of the social networks’ own reporting tools. What is different or the same?
Finally, I test with other tools before making any decisions to have freelancers switch methods. When you switch methods in your business you have to consider the time factor. You will have to train for these new processes.
In Conclusion of Quality Control Systems
In conclusion, your quality control system is crucial. The system ensures that your products and services meet the high standards expected by customers.
It’s important to implement these systems in a way that makes sense within your existing business processes, rather than trying to change everything around at once!
How do you find issues with your quality control system for your products or services? I’d love to hear from you in the comments below.
What are quality control systems?
It is a set of policies, procedures, and activities that help reduce the number of defects or errors in the products or services that your business makes.
How do you identify key criteria of a product or service?
By checking their features and functions of them. Are they working?
What metrics are used for determining the quality?
The processes, before, during, and after each criterion.
Who measures the quality?
Different people in your business measure the quality as everyone has different experiences with your products or services.
What needs to be acted on?
Any defects that are found or issues with products or services need to be addressed asap.
Why are these systems important?
They ensure that your products and services meet the high standards expected by your customers.