When you’re working with clients, it’s important to be able to learn how to fire a client nicely or not so gently when necessary. But how do we know when is the right time and how to make it less stressful?
Sometimes an issue at work can make your blood boil and other times a client may surprise us with their creativity that takes over our project!
Have any of these situations happened recently where firing someone was necessary but wasn’t exactly joyous because they were such difficult people?
Why You Need To Learn How to Fire a Client Nicely
They say to never burn your bridges. You never know when you may need or want something in return from a former client. Needless to say, you may even work together again in some capacity. (Been there, done that!)
Some clients you really like as people. They ask about you with compassion and truly care. Those are the ones you should really be working on within your business. This is especially true if you provide a service.
You really need to pick your clients out from the crowd today. Don’t say yes to everyone until you vet them out. Really understand what is it that they want from your products or services.
Then, you can price that product or service accordingly. Always remember, your time is your most valuable asset!Always remember, your time is your most valuable asset! #businesstips Click To Tweet
7 Signs When To Fire A Client
1. You don’t like working with them.
If you dread working with a client you know it’s time to do something different. When the person calls you and you don’t want to take that phone call you know it’s time to re-evaluate the relationship. That’s a huge red flag!
2. They can’t pay you enough!
There is no money in the world you could ask to make you want to continue the relationship. The extra time you are spending with this client or thinking about this client could be made up elsewhere. Not only that, but you would feel better and get more done in less time.
3. The client doesn’t listen to your recommendations.
You keep on recommending things to the client but they don’t listen. You wonder how to answer the questions. Or questions you on every item on the to-do list.
Then, you begin to wonder, why am I here? Why did they hire me? That’s when it’s time to learn how to fire a client nicely.
Everyone wants to feel appreciated and that includes you!
4. They are micromanaging you.
Your customer keeps on telling you exactly what they want and they make you change it every time. They may even want to see your processes or paperwork along the way. It’s almost like they are doing the work! Why should you spend the time to do the work if they are doing it?
Hence, you could acquire a new better client with that time. Furthermore, you could charge more for the newer client.
You’d be happier and make more money at the same time once you learn how to fire a client nicely.
5. Lost time with other clients.
You are taking time away from other great clients to help this customer that doesn’t really want to be helped. This can lead to losing track of your goals.
Always remember to keep your business goals nearby for a quick check! Are you spending enough time with each client? Which ones are losing out on your time? Are you wrongfully spending too much time on them?
6. The client stresses you out.
You just don’t work as well under stress. Some people love to stress others out to deflect their own stress and negativity. You could also learn how to deal with the negativity before ditching the client.
But if that doesn’t work it’s time to move on! You will produce better work when you feel your best.
7. You begin to lose your own value.
This customer may make you feel inferior you lose your confidence. This is one of the worst things that can happen to a business owner or freelancer. It can violate your own values.
Once your confidence is gone, it takes time to build it back. Confidence doesn’t develop overnight and you’ll gain more once you learn how to fire a client.
8. You Are Not Doing What You Are Great At.
I’ve had a few clients over the years that asked to me take on tasks that were really not what I wanted to do. It was not the best use of my time or effort. I’d have to stop what I loved doing for other clients and work on their special projects. If you find you are doing that, it’s time to say NO.
Of course, that is harder to do than giving advice, as I’ve learned over the years. However, it’s a necessity to prosper and grow your business.7 Signs It's Time to Let Go of a Customer #businesstips Click To Tweet
What Happens After You Let Go of a Bad Client?
Good things begin to happen 🙂 My hairdresser had a great story to share with me about this.
Her client was a very old lady whose daughter would bring her into the salon. She would demand her mom would need to be helped to go to the bathroom every 30 minutes. The wash, cut, and dry would take an extra 30-60 minutes every visit.
Not only that, but the daughter would call and cancel 30 minutes prior to a set appointment. This caused an hour and a half of time lost. Remember, time is money!
But it came to the point where the hairdresser dreaded the day when this customer had an appointment. She learned the elderly woman had a salon right at the nursing home.
With that knowledge, she told the daughter she could no longer handle this elderly woman’s needs at her salon. (She did not want to leave the elderly woman high and dry with her hair!)
Next, she had to learn how to fire a client nicely. She wanted it done in good faith and fair dealing, of course.Not only that, but the daughter would call and cancel 30 minutes prior to a set appointment. This caused an hour and a half of time lost. #smallbusinessowner Click To Tweet
The Way to Fire Someone Nicely
My hairdresser finally did fire this client in a nice way. She made sure the elderly woman had services available to her before giving her the boot! Sometimes it is just not worth the paycheck.
If you are thinking of ditching one of your customers, make sure they have another avenue to use for your products or services.
They will appreciate your care and concern about their business. After all, that’s why you took them on, to help them out!
The Results From Firing a Client Nicely
Smart, right? Now the hairdresser loves every day that she enters her salon. And guess what? 2 older clients moved back to town and she more than made up the money and time!
I hear stories like this all the time about how businesses grow after letting go of a bad client.
Firing a client nicely will give your business time to attract good things to happen in your business. Check out more tips on Sick and Tired of Dealing with Bad Clients from Small Biz Trends.
Harassment from Clients
Sometimes there are exceptions. However, if a client is really harassing you, then you have to let go not so nicely. Those types of clients that call you 24-7 and are demanding every hour of the day can border harassment. It’s best to fire them immediately and not look back. You deserve better!
FAQ’s on How To Fire a Client Nicely
Yes, you can fire a client from your business.
Can You Fire A Client Nicely?
Yes, you can be polite when you fire a client. There is no need to be mean about firing a client.
You can fire a client by email but be precise and to the point. And of course, be polite in your email message.
When a client becomes a lot of “work” and they don’t appreciate your time, it’s time to let go. Of course, give them a little time before making the decision. But once you learn how to fire a client, go with it!
Many hairdressers have learned to fire clients to stay in business. Oftentimes, they may get angry customers and have to deal with them. They must remain calm and be firm when their fire a client and do so politely.
Have you had to learn how to fire a client in your business? Had you seen the red flags from the beginning? I’d love to know more in the comments below about how the dismissal of a client went for you.Letting go of a negative customer will give your business time to attract good things to happen in your business. #biztips Click To Tweet